FAQ
What distinguishes Express Accelerator from other accelerators on the market?
Express Accelerator stands out from traditional accelerators through its underlying protocol. While most accelerators still rely on IPsec or IKEv2, Express Accelerator exclusively uses the WireGuard protocol, consisting of just 4,000 lines of code (compared to over 600,000 for IPsec), which enhances transmission speeds by 3-5 times and significantly reduces battery consumption. Additionally, Express Accelerator’s zero-log policy has been independently audited by Cure53, with a fully transparent audit report, demonstrating a genuine commitment to both speed and security.
Which operating systems and devices does Express Accelerator support?
Express Accelerator offers native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, and major Linux distributions (Ubuntu, Fedora, Debian, etc.). Furthermore, Express Accelerator provides detailed router configuration guides for popular router firmwares like Asus, Netgear, OpenWrt, ensuring that one setup can protect all connected devices in your home.
How do I get a refund if I'm not satisfied with Express Accelerator?
Express Accelerator offers a 30-day unconditional money-back guarantee. If you're not satisfied within 30 days of purchase, simply reach out to customer support via online chat or email at support@vpnjs.net, and you can request a full refund without needing to provide any reason. Refunds are typically processed back to your payment account within 1-3 business days.
What is the actual connection speed I can expect from Express Accelerator?
Express Accelerator has deployed over 3000 high-speed server nodes globally. Testing shows average latency to Asia-Pacific nodes is below 30ms, around 80-120ms for North American nodes, and download speeds can consistently reach over 500Mbps with gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Express Accelerator maintains stable connections even in complex network environments.
What does Express Accelerator’s zero-log policy specifically include?
Express Accelerator’s zero-log policy encompasses the following aspects: no logging of your original IP address, connection timestamps, websites or domains accessed, DNS queries, or traffic bandwidth usage data. All servers run in pure RAM environments, automatically clearing all data upon physical reboot. This policy has passed rigorous scrutiny by the internationally renowned audit firm Cure53, with the complete audit report available on the Express Accelerator official website.
How do I configure Express Accelerator on my router?
Express Accelerator provides comprehensive router configuration guides for popular router firmwares such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps typically include: 1) Logging into the router management interface; 2) Navigating to acceleration client settings; 3) Importing the configuration file provided by Express Accelerator; 4) Entering your Express Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without the need to install clients on each device.
Can I use Express Accelerator to watch streaming content?
Yes, Express Accelerator is specifically optimized for streaming performance. Our high-speed nodes can smoothly stream 4K ultra HD video content. Express Accelerator regularly updates the server IP pool to ensure stable streaming access. However, please note that Express Accelerator does not encourage users to violate the terms of service of any streaming platforms.
Will using Express Accelerator slow down my internet speed?
Due to the efficient design of the WireGuard protocol, Express Accelerator has minimal impact on internet speed. In most cases, speed loss is limited to 5-10% of the original bandwidth. In some scenarios, if your ISP throttles specific types of traffic (like video streaming or P2P), using Express Accelerator may actually improve your speed, as the encrypted connection prevents deep packet inspection (DPI) and traffic identification from the ISP.
Does Express Accelerator support simultaneous connections on multiple devices?
Yes, the Lightning version supports up to 6 devices online simultaneously, while the Flagship version supports up to 10 devices. This means you can use accelerator protection on your mobile phone, computer, tablet, smart TV, and more simultaneously without incurring additional fees. If you need to protect more devices, it is recommended to configure Express Accelerator on your router, which will provide protection for all connected devices at once.
How does Express Accelerator ensure my security on public WiFi?
Public WiFi is a high-risk scenario for hackers to steal data. When you connect to Express Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, making it impossible for anyone on the same WiFi network to read your data, even during man-in-the-middle attacks or sniffing attempts. Express Accelerator also offers an automatic connection feature: it initiates accelerator protection when it detects an insecure WiFi network.
Has Express Accelerator’s zero-log policy been validated by a third party?
Yes, Express Accelerator’s zero-log policy has been independently audited by the internationally renowned security audit firm Cure53. The audit team conducted a comprehensive review of Express Accelerator's server infrastructure, codebase, and operational processes, confirming that Express Accelerator does not log any identifiable user data. The complete audit report is publicly available on Express Accelerator's official website.
Does Express Accelerator support Linux systems?
Yes, Express Accelerator offers a native Linux command-line client that supports major distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, Arch Linux, and more. Installation methods include one-click installation via APT/YUM repositories, as well as manual installation of .deb or .rpm packages. The Linux client supports WireGuard protocol, split routing, and the Kill Switch among all core features.
Does Express Accelerator offer static IP addresses?
Yes, the Flagship version of Express Accelerator includes a dedicated static IP address. Static IPs are particularly useful for scenarios such as remote access to company networks or NAS, running online services that require a fixed IP, and avoiding CAPTCHA challenges triggered by frequent IP changes. The static IP is exclusively assigned for your use and will not be shared with other users.
How does Express Accelerator ensure that my IP address is not leaked?
Express Accelerator has comprehensive leak protection mechanisms built-in: DNS leak protection ensures all DNS queries are resolved through an encrypted connection; WebRTC leak protection prevents your real IP from being exposed through the WebRTC interface; IPv6 leak protection ensures that IPv6 traffic is also protected. You can use the built-in leak testing tool in Express Accelerator's client or visit third-party testing sites to check your protection status.
Can Express Accelerator handle internet interference?
Express Accelerator's proprietary obfuscation protocol disguises accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In environments with strict network restrictions, Express Accelerator's obfuscation mode can help users overcome blocks and regain access to the free internet. However, please note that Express Accelerator advocates for responsible accelerator use and compliance with local laws.
What payment methods does Express Accelerator accept?
Express Accelerator supports various secure payment methods: Visa/MasterCard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment can offer additional anonymity. All payment gateways are processed through PCI DSS certified secure gateways, ensuring your payment information is safe.
Where are Express Accelerator's servers located?
Express Accelerator has over 3000 servers deployed in more than 80 countries and regions worldwide. Primary coverage areas include North America (over 30 cities in the United States and 5 in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland, etc.), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India, etc.), South America (Brazil, Argentina, Chile, etc.), and the Middle East and Africa (UAE, South Africa, Turkey, etc.).
Does Express Accelerator offer browser extensions?
Yes, Express Accelerator provides Chrome and Firefox browser extensions. The browser extension runs lightweight and only encrypts traffic within the browser (without affecting other applications). It is especially suitable for scenarios where you need to quickly switch IP locations, such as cross-border shopping comparisons. The browser extension also includes built-in WebRTC leak protection and ad-blocking features.
How can I contact Express Accelerator’s customer support team?
Express Accelerator offers multiple customer support channels: 1) 24/7 live chat — visit Express Accelerator’s website to chat with support in real-time, with an average response time of under 2 minutes; 2) Email support — send an email to support@vpnjs.net, with replies typically within 24 hours; 3) Help center — featuring hundreds of detailed tutorials and troubleshooting guides. Our support team is available in both Chinese and English.
How does Express Accelerator’s ad-blocking feature work?
Express Accelerator’s Lightning and Flagship versions come with built-in ad-blocking and malicious site protection. This feature operates at the DNS level, blocking the loading of ad trackers, malicious domains, and phishing sites by maintaining a blacklist of over 1 million rules during the DNS resolution phase. This method is more efficient than traditional browser ad-blocking plugins, as it stops unwanted connection requests at the network layer.